Officeworks

Please CLICK HERE for pdf showing an example of my UX Design work completed at Officeworks.

My UX Design role

Officeworks have adopted the Agile (scrum) working process. I attended Agile training provided by labor8. The CX team works in two week sprints and use Atlassian (JIRA and Confluence) as the project management and collaboration tool. Atlasssian tools are used to comment, communicate, and store UX artefacts and design iterations. I have participated in Story Estimating sessions, fortnightly sprint Retros and daily Stand-ups. All my work is allocated and managed using JIRA. At Officeworks, the team members are allocated to cross-functional teams. I have worked in the Order Management Systems Team, the Print and Copy Team and the Responsive Web team. Each CXDM’s are responsible for different projects and are allocated designers as to work in their teams. The teams are located according the the business needs and project demands.

I have worked extensively in the Responsive Web team designing the the new Officeworks responsive site. Using Photoshop, I was required to create designs (over 4 breakpoints) and apply the new design components (using an Abobe library) to many pages of the recently launched beta site. Using Illustrator, I prepared icons for the responsive developers.

Officeworks has outsourced the design of a new native mobile app. This app will use the responsive web at the point of cart and transaction process. I was tasked with creating a web version of this process that would look ‘native’ to ensure a seamless user experience on both iOS and Android. This required understanding the native design elements and applying them to the design.

Now in the OMS team I am creating all design for responsive screen sizes. Working from a ‘mobile-first’ approach I am designing a clearer, and more informative ‘Track and Trace’ parcel delivery feature - designing the addition of the feature to the responsive home page and the ‘Track and Trace’ Landing Page, Tracking page (and email communication). These designs emerged after writing contextual user scenarios and creating flows.